While NPS(Net promoter score) maybe an extremely popular metric to understand customer loyalty, there is little evidence to support it’s claims.
Letter #6: #LongRead: The Uselessness of Net Promoter Score
Letter #6: #LongRead: The Uselessness of Net…
Letter #6: #LongRead: The Uselessness of Net Promoter Score
While NPS(Net promoter score) maybe an extremely popular metric to understand customer loyalty, there is little evidence to support it’s claims.